Reinvented Foods (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes in detail how we collect, use, disclose, and safeguard your information when you access our website, mobile applications, or any of our services. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect and process the following categories of information:
1.1 Personal Identification Data
Full name, mobile number, email address, gender, date of birth, and postal address.
1.2 Transactional Data
Order details, payment confirmations, refund requests, and loyalty program information.
1.3 Payment Information
Credit card, debit card, UPI, wallet, or net banking details processed securely by third-party gateways.
We do not store sensitive payment credentials (e.g., full card numbers, CVV codes).
1.4 Technical and Usage Data
IP address, device identifiers, browser type, operating system, time zone settings, and app version.
Browsing history, search queries, interaction with our website or app, and referral URLs.
1.5 Cookies and Tracking Data
Cookies, pixels, beacons, and similar technologies to personalize your experience, track usage patterns, and deliver relevant advertisements.
2. How We Use Your Information
We use the information we collect for multiple purposes, including but not limited to:
Service Delivery – To process, confirm, and deliver your orders accurately and efficiently.
Customer Support – To respond to queries, complaints, or feedback.
Account Management – To maintain your profile, order history, and loyalty rewards.
Marketing and Communication – To send promotional offers, product updates, and personalized recommendations via email, SMS, WhatsApp, push notifications, or in-app messages.
Analytics and Improvements – To monitor service usage, enhance user experience, and improve product offerings.
Fraud Prevention and Security – To verify identities, prevent fraudulent transactions, and protect against unauthorized activities.
Legal and Compliance – To comply with applicable laws, regulations, and lawful requests by authorities.
3. Sharing and Disclosure of Data
We may share your personal information in the following circumstances:
Service Providers & Partners – With delivery agents, logistics companies, payment gateways, and IT service providers.
Marketing & Analytics Tools – With advertising networks, campaign managers, and analytics providers to improve customer engagement.
Legal Requirements – When required by law, legal process, or government authorities.
Business Transfers – In case of a merger, acquisition, or sale of assets, customer data may be transferred as part of the business.
We do not sell, rent, or trade your personal data to any third party.
4. Data Retention
We retain customer information, including order history, indefinitely unless a longer or shorter retention period is required by law. Payment transaction data is stored only as long as necessary to complete the transaction and comply with financial regulations.
5. Cookies and Tracking
We use cookies and tracking technologies for:
Session Management – Keeping you logged in and managing cart details.
Performance – Understanding how customers use our services and improving functionality.
Advertising – Delivering relevant marketing across platforms like Google, Facebook, and Instagram.
Customers can manage or disable cookies in their browser settings, though this may impact functionality.
6. Security of Your Data
We implement strict administrative, technical, and physical safeguards to protect your data, including:
Encryption of sensitive information during transmission.
Restricted access to authorized employees and service providers.
Regular system monitoring and audits.
⚠️ However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we use commercially acceptable measures to protect your information, we cannot guarantee absolute security.
7. Your Choices & Rights
At present, customers may not request deletion of their data or opt out of marketing communications. In future, we may introduce features allowing:
Opt-out from promotional messages.
Access or update to personal details.
Limited data erasure requests.
8. Third-Party Links and Services
Our website or app may contain links to third-party websites, delivery partners, or payment providers. We are not responsible for the privacy practices or content of these third parties, and we encourage you to review their policies separately.
9. Children’s Privacy
Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided personal data, we will delete it immediately.
10. International Data Transfer
If you access our services from outside India, please note that your data may be transferred to and stored on servers located in India or other countries. By using our services, you consent to such transfer.
11. Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Updates will be posted on this page with a new “Effective Date.”
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Reinvented Foods Pvt. Ltd. Andheri West, Mumbai, Maharashtra, India
📧 support@reinventedfoods.in
📞 +91 7774067779