Welcome to Reinvented Foods! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.
1. About Us
Reinvented Foods, headquartered in Mumbai, is a fast-growing and technology-driven leader in India’s QSR (Quick Service Restaurant) space, with over 15 years of industry experience. We operate a network of cloud kitchens and physical outlets, offering high-quality, fast, and flavorful food to customers across India. Our brands – 7 Inch Shawarma, Wah Burger Wah, and Wah Pizza – are crafted with care, using proprietary recipes and technology solutions designed to meet the evolving tastes and preferences of modern consumers.
2. Acceptance of Terms
By using this website, placing orders, or interacting with our services, you confirm that you have read, understood, and agreed to these Terms and Conditions. We reserve the right to update or modify these terms at any time. Continued use of the website after such changes constitutes acceptance of the updated terms.
3. Services Provided
We offer:
Online ordering from our cloud kitchens and physical outlets.
Delivery services through authorized logistics partners.
Franchise and partnership opportunities across India.
Customer support for orders, feedback, and inquiries.
We aim to provide accurate information, but availability, pricing, and delivery times are subject to change.
4. Ordering and Payments
Orders are processed based on availability.
Menu items, prices, and delivery charges may change without prior notice.
Payments are processed through secure payment gateways, and sensitive financial details are not stored on our servers.
All orders are final unless covered under our refund or cancellation terms described below.
5. Refund Policy
Refunds are applicable only in cases where the order was not delivered, delivered incorrectly, or affected by operational errors within our control.
Requests for refunds must be made within [Insert Time Period, e.g., 24 or 48 hours] of receiving the order.
Refunds, where applicable, will be processed within [Insert Time Period, e.g., 7–10 business days], depending on the payment gateway and banking processes.
Refunds are not applicable in cases of customer’s personal error, change of mind, or external factors beyond our control such as traffic, weather disruptions, or third-party delivery delays.
6. Cancellation Terms
Orders may be cancelled within [Insert Time Period, e.g., 15 or 30 minutes] after being placed, provided that the order has not already been prepared or dispatched.
Once an order has entered the preparation or delivery stage, cancellation requests cannot be accepted.
Cancellation requests can be made through our customer support channels as listed below.
7. User Responsibilities
Users must provide correct personal and delivery details when placing orders.
Users are responsible for maintaining the confidentiality of their account credentials.
Misuse of the website, tampering with operations, or fraudulent activities are strictly prohibited.
8. Intellectual Property
All content, graphics, logos, and designs on this website are the property of Reinvented Foods and protected by applicable intellectual property laws. Unauthorized copying, reproduction, or distribution of content is prohibited.
9. Technology and Automation
We use advanced technology, including a proprietary robotic machine, to ensure faster preparation and efficient service. While automation helps maintain high standards, occasional delays or disruptions may occur, for which we are not liable.
10. Franchise and Partnership
Information provided regarding franchise opportunities is for educational purposes only. Prospective franchisees should conduct due diligence before investing. We reserve the right to approve or reject any franchise application without obligation to disclose reasons.
11. Privacy and Data Use
We are committed to protecting your personal information. Data collected through the website is used to process orders, improve service delivery, and communicate with customers. We do not share or sell your personal information to third parties except where operationally necessary.
12. Liability
Reinvented Foods shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our liability, if any, is limited to the value of the order placed.
13. Fraud and Impersonation
We are not responsible for any individual, organization, or third-party impersonating Reinvented Foods or its brands to commit fraud. Customers are advised to verify all communications and offers by contacting us directly at our registered phone number mentioned on our website: www.reinventedfoods.in. We strongly encourage users to exercise caution and confirm authenticity before engaging in any transaction.
14. Governing Law
These Terms and Conditions are governed by the laws of India and any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
15. Contact Information
For any questions, refund requests, cancellations, fraud-related concerns, or other inquiries, please contact us at:
Reinvented Foods
[Shop #9, Mayfair Apartments, Khau Galli, Shastri Nagar, Andheri West, Maharashtra 400053]
[info@reinventedfoods.in]
[ +91 7774067779]